Koa Kava Refund & Return Policy
Effective Date: 10/29/2025
1. Overview
We want you to love your Koa Kava experience. If you’re not completely satisfied, we’re here to help. You have 30 days from your purchase date to request a return or refund. If more than 30 days have passed, please still reach out — we’ll do our best to make it right.
2. Eligibility for Returns
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Be in the original packaging
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Include a receipt or proof of purchase
Opened or partially used kava cannot be returned, but please contact us, we may be able to offer a replacement or credit depending on the situation.
3. Non-Returnable Items
We cannot accept returns for:
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Perishable or opened goods (for example, opened kava bags)
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Gift cards or downloadable products
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Health and personal-care items marked as non-returnable
4. Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be applied to your original payment method within a few business days.
If you haven’t received your refund yet, check with your bank or card provider, as processing times may vary.
5. Replacements
If your order arrived damaged, defective, or with an off taste or smell, contact us at [your email] and we’ll send a free replacement right away.
If your package was lost or never delivered, we’ll reship it at no cost once we confirm the issue.
6. Shipping Costs
Customers are responsible for paying return shipping unless the return is due to our error or a product issue.
Shipping costs are non-refundable.
If you’re returning an item worth over $75, we recommend using a trackable shipping service.
7. Late or Missing Refunds
If you’ve checked your bank and still haven’t received your refund, please contact us at [your email]. We’ll ensure it’s resolved quickly.
8. Contact Us
If you have any questions about returns, refunds, or replacements, please reach out:
📧 Email: koakava@gmail.com
We’re a small family-run business and always want you to feel taken care of.
Thank you for supporting Koa Kava — and for helping us share the calm of the islands with the world.
